Frequently Asked Questions

MyBestFX provides a tailored solution for cross-border commuters working in Switzerland, allowing you to convert your Swiss Franc (CHF) salary into Euros (EUR) and transfer the funds directly from your Swiss bank account to your bank account in your country of residence within a maximum of 48 hours. Say goodbye to the hassle of withdrawing cash from ATMs or visiting traditional exchange offices.

With MyBestFX, you save time, benefit from better exchange rates, and enjoy a secure, efficient transaction process.

The process is simple and efficient: after creating your MyBestFX account, specify the amount of your salary you'd like to convert. The platform will present you with the best exchange rate available at that moment and provide the amount to be received at your destination. If you’re satisfied, simply confirm and activate the transaction. Once we receive your funds, we immediately transfer them to the receiving bank account you’ve specified.

Yes, MyBestFX, as no one other exchanging plateform in Switzerland, offers the flexibility to withdraw a portion of your converted salary in cash from one of our partnering exchange offices, providing convenient access to funds for daily expenses.

MyBestFX prioritizes the security of your financial transactions by implementing robust measures to protect your sensitive information. Our platform utilizes advanced encryption technologies to safeguard data during transmission, ensuring that your personal and financial details remain confidential and secure. Additionally, we adhere to enhanced data protection regulations and employ secure payment gateways to prevent unauthorized access and fraud. By combining these security protocols, MyBestFX provides a safe and reliable environment for all your currency exchange and fund transfer needs.

For more information or assistance, you can contact the following channels: 

Email: support@mybestfx.ch
Phone: +41 22 900 10 90 
Address: Rue du Mont-Blanc 11, 1201 Geneva, Switzerland 

Additionally, you can use the contact form available on the section « customer support » of our website. 

The partner exchange offices where you can collect your currency are located in the following Swiss cities: 

Geneva: 
• Change Mont-Blanc, Rue du Mont-Blanc 9, 1201; 
• Change Rive, Cours de Rive 4, 1204; 
• Change Union, Rue de Berne 9, 1201; 
• GMT Change Rousseau, Rue Rousseau 30, 1201;
• GMT Change Rive, Cours De Rive 4, 1204. 

Zurich:
• UFC Change Zurich, Herbartstrasse 1, 8004; 
• UFC Change Shopville, Hauptbahnhofpassage 1, 8001 
• UFC Union, Hardstrasse 8, 8004. Winterthur: 
• UFC Change Winterthur, Zürcherstrasse 76, 8406. 

Lausanne: 
• UFC Change Lausanne, Rue des Terreaux 29, 1003.

Lugano: 
• Change Lugano, Via Pietro Peri 2, 6900. 

Our partners money exchange offices are equipped with advanced security systems, including surveillance and secure transaction areas, to ensure a safe environment for all customers.  

To use the service «Fix&Collect » of MyBestFX, you do not need to have a bank account. The platform enables you to fix exchange rates online and then collect the cash at one of our partner exchange offices in Switzerland. This process is designed to be straightforward and does not require any bank account.

However, if you plan to use our « Online Service » for transfering funds to or from your MyBestFX account, having a bank account may be necessary. For example, if you need to deposit funds into your MyBestFX account, you would typically do this via a bank transfer.

If you're working in Switzerland as a commuter and prefer not to open a Swiss bank account, you can provide your MyBestFX account details to your employer for salary payments. We will then transfer your salary directly to your bank account in your home country. 

MyBestFX offers a referral program that rewards you for introducing new customers to our platform. Contact us by phone or email to discuss your referral and receive a personalized offer